The Technical Product Specialist I has the responsibility for supplying technical support on DW products, providing input in product development, and performing other technical duties as needed. Technical assistance includes answering pre and post sales product questions; assisting with the selection of appropriate fueling products to meet project goals; troubleshooting basic product fitment and use problems; and facilitating the warranty claims process.
Daily responsibilities will include tasks such as replying to incoming emails, phone calls, IM’s, and web generated support tickets; maintaining databases and documentation associated with the warranty process; Performing product testing, minor repairs to customer products on issues found during testing.
The Technical Product Specialist I will be expected to maintain and expand their knowledge as necessary to perform the tasks above. This may include self-education, attending trainings, acquiring certifications, etc.
Necessary knowledge, skills, traits, and experience include:
- Solid understanding of high-performance automotive fuel systems and components
- Basic understanding and interest in the high-performance automotive aftermarket
- Eagerness to increase knowledge on job-related technical products and applications
- Excellent customer service and communication
- Strong understanding of warranty processes and testing
- Injector servicing & testing with timeliness in turn-around times
- Fuel pump servicing & testing with timeliness in turn-around times
- Basic understanding of Microsoft Office software but strong skills in excel
- Prioritize, organize, coordinate, and track assigned tasks
- Ability to meet deadlines
The ideal candidate:
- Positive Attitude and works well with others
- Basic knowledge and experience in most of the areas described above and is eager to learn more.
- Prior experience in high performance automotive aftermarket field
- Organized and detail oriented
- Problem solving
If you are interested in this position, please send your resume, phone number and email address to email@example.com